Bluetooth headsets
The headset row was the single-ear Bluetooth piece for a phone call. It was filed under small electronics, not under the headphone row in portable entertainment.
Pairing is a mode, usually a long press until a lamp flashes, and then a choice on the phone. A headset that pairs and still sends the call to the phone's speaker is on the wrong Bluetooth profile, or the phone has a second device set as the call audio route. These batteries are small and they were not designed to be swapped on most models. A headset that dies ten minutes into a call has a worn cell. Range is a few rooms, less through a refrigerator or a mirror, which are both radio shields. A headset does not improve a phone that has no service.